Policies & conditions

Last Updated: 01st December 2025
Effective Location: United Kingdom
Governing Law: Laws of England

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SECTION A — PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Thomas Fiacher Interiors (“we”, “us”, “our”) collects and processes personal data when you visit www.thomasfischerinteriors.com purchase products, or engage our interior design services. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Data Controller

The data controller responsible for personal information is:
Thomas Fischer Interiors
Address: 6 Stockwood Business Park, Redditch, Worcestershire, B96 6SX
Email: [email protected]
Phone: 01386791030

3. Personal Data We Process

We may collect and process the following information:

4. Purposes of Processing

Personal data is used for the following purposes:

• Delivery of products purchased through the online store
• Provision of interior design services and consultations
• Communication regarding orders, deliveries, or appointments
• Customer support and showroom booking
• Prevention of fraud, refund verification, and legal compliance
• Marketing communications and newsletters (only with explicit consent)

5. Data Sharing

We do not sell personal data. We may share personal data only with:

• Payment processors (e.g., Stripe, PayPal, Square)
• Couriers and delivery companies
• Website hosting and analytics services
• Professional advisers (accountants, legal representatives)
• All third parties are bound by confidentiality and data-processing contracts.

6. International Transfers

Where data is transferred outside the UK, we ensure protection through approved safeguards, including UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs).

7. Data Retention

We retain:

• Customer order data — 6 years for tax and legal compliance
• Marketing data — until withdrawal of consent
• Consultation/design information — 6 years unless otherwise agreed contractually

8. Your Rights Under UK GDPR

You may request:

• Access to your data
• Rectification or deletion
• Restriction of processing
• Data portability
• Withdrawal of consent at any time
• Objection to marketing or legitimate-interest processing

Requests may be sent to: [email protected] We will respond within one month.

9. Children’s Privacy

Our website is not intended for persons under 16.

SECTION B — COOKIE POLICY

10. Use of Cookies

We use cookies and tracking technologies to improve website functionality and analyse usage.

Cookie Type	Purpose	Consent Required
Essential / Functional	Site operation, checkout, security	No
Analytics	Visitor behaviour, performance stats	Yes
Marketing	Personalised ads and retargeting	Yes

Upon first visit, users are presented with a cookie consent banner, in accordance with UK GDPR + PECR.

Users can withdraw or modify cookie preferences via their browser settings at any time.

SECTION C — TERMS & CONDITIONS

11. Website Use

Use of the Site implies agreement to the following terms:

• Users must not reproduce designs, images, or branding without written permission.
• Content displayed on the Site is the intellectual property of Thomas Fischer Interiors.

12. Interior Design & Showroom Services

• All consultations and design proposals are subject to a written agreement or email confirmation.
• All concept drawings, mood boards, CAD files and renderings remain copyright of Thomas Fischer Interiors unless transferred under a signed licence.

13. E-Commerce / Online Store Terms

When purchasing goods via our website:

• A contract is formed only when we send an order confirmation email.
• Prices shown include VAT where applicable.
• Shipping costs are displayed at checkout.
• Payment must be made in full at point of purchase unless otherwise stated.
• Delivery times are estimates and may vary due to suppliers and availability.

14. Returns & Refunds (Consumers)

Consumers within the UK have the right to cancel most online purchases within 14 days of delivery, in accordance with the Consumer Contracts Regulations 2013.

Excluded from cancellation and refund rights:

• Custom / made-to-order furniture or furnishings
• Bespoke interior design work ordered to customer specifications

Faulty items are eligible for repair, replacement, or refund under the Consumer Rights Act 2015.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Indirect or consequential losses
• Losses caused by supplier delays or courier delays
• Reliance on design recommendations implemented without professional supervision

Nothing in these terms excludes liability for death or personal injury caused by negligence.

16. Termination

We reserve the right to refuse service or cancel orders where fraud or misuse is suspected.

17. Governing Law

This document and any dispute shall be governed by the laws of England & Wales. Exclusive jurisdiction: Courts of England & Wales

SECTION D — CONTACT INFORMATION

For privacy, data, and legal matters:

Email: [email protected]

Tel: 01386791030

Address: 6 Stockwood Business Park, Redditch, Worcestershire, B96 6SX